This page sets out how showgo handles terms of use, personal data and responsible gaming obligations in plain language; it is not legal advice, and you should consult official government notices for the current rules that apply in your location.
POLICY CONDITIONS
What Our Terms Cover and Why They Matter
Using showgo means you agree to our terms of use, which govern how accounts are opened, how activity is conducted and how disputes are handled. We apply these terms consistently so every account is treated on the same basis.
Regarding personal data, we collect only what is necessary to operate your account — your registration details, transaction records and session logs — and we do not sell that information to third parties. You have the right to ask what data we hold and to request corrections; reach us at [email protected] for any data enquiry.
On access and eligibility, showgo is intended for adults who meet the age and location requirements set by applicable law in their jurisdiction. We apply age verification as part of the account process, and access may be restricted in regions where online betting is not permitted.
We also take responsible gaming seriously: deposit controls, session reminders and self-exclusion options are part of the account settings because we want you to stay in control of how you play. If your circumstances change, review those settings regularly or contact us for assistance.
Terms of Use
Our terms define how accounts work, what conduct is expected and how we resolve disputes. Read them before placing any wager or making a deposit.
Data Handling
We hold only the data needed to run your account. You can ask what we store and request corrections by emailing [email protected] at any time.
Access & Eligibility
Your access to showgo is subject to applicable law where you are located. Age verification applies at registration, and access may be unavailable in certain regions.
Responsible Gaming
Deposit limits, session reminders and self-exclusion tools are in your account settings. Use them whenever you need to manage how you play.
REACH OUR TEAM
How to Contact showgo About Legal Queries
If you have a question about your account terms, a data request or a responsible gaming concern, our support team is the right starting point. Reach us by email, through the contact form or via the /contact/ page. For players in Johor Bahru or Petaling Jaya, the same contact routes apply — there is no separate regional channel.
Email Support
Send your legal, data or account query to [email protected]. Include your registered email address so we can locate your account and respond accurately.
Contact Page
Our /contact/ page has a form for structured enquiries. Use it for data requests, terms clarifications or responsible gaming escalations that need a written record.
Account Settings
Responsible gaming controls — deposit limits, session reminders, self-exclusion — are managed directly inside your account without needing to contact support first.
HOW WE HANDLE DATA
Our Approach to Security, Cookies and Data Retention
showgo takes a straightforward approach to the data side of your account. We use cookies to keep your session active, remember your preferences and understand how the site is used — you can manage non-essential cookies through your browser settings. Account data is retained for as long as your account remains open and for the period required after closure by the obligations we follow.
Security measures protect data in transit and at rest, and account access uses standard credential verification with the option to set stronger authentication from your settings page.
Cookie Management
Essential cookies keep your session running. Non-essential cookies can be adjusted in your browser settings at any time without affecting your account access.
Data Retention
We keep your account data while your account is active and for the period required after closure. You may request a summary of what we hold via [email protected].
Account Security
Credential verification protects your login. Enable stronger authentication from your account settings page to add an extra layer of protection to your showgo account.
Change Requests
To update personal details, correct inaccurate records or submit a data deletion request, contact us at [email protected] with your registered email and the specific change needed.
YOUR LEGAL QUESTIONS
Common Questions About showgo Policies
These answers cover the practical legal questions we hear most often. If yours is not listed here, email [email protected] or use the contact form on our /contact/ page.
Who can open an account with showgo?
You must meet the age threshold and location requirements set by applicable law where you are. Age verification is part of the registration process, and access may be restricted in certain regions.
What personal data does showgo collect?
We collect the information needed to run your account: registration details, transaction records and session logs. We do not sell your data to third parties.
How do I request a copy of my data or ask for it to be corrected?
Email [email protected] with your registered email address and the specific request. We will locate your account records and respond with the relevant information.
Can I limit how much I deposit or take a break from playing?
Yes. Deposit limits, session reminders and self-exclusion are available inside your account settings. You can apply them directly without needing to contact the support team first.
Does showgo share my data with other companies?
We do not sell your personal data. We share it only where necessary to operate your account — for example, with payment processors handling your Touch 'n Go eWallet, DuitNow or FPX transactions.
Is this page legal advice?
No. This page explains showgo's own policies in plain language. For questions about applicable law in your location, check official government notices or consult a qualified legal adviser.